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The main product of the Business Processes Management is the set of models that represent the processes that the organization should execute to achieve its goals.
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To refer to this organizational unit we will use, in this article, the term “IT Department”. In addition, the speed at which IT evolves increases the complexity of this alignment, because there is not enough time to assimilate the new technological changes.
It may be seeing as a natural reaction, since changes normally produce anxiety and uncertainty. A process model for the IT management is a description of the set of business processes, and their activities, that the IT Management of an organization is required to execute, in order to fulfill its business mlntilva, and deliver the IT services that the organization demands. Moreover, our process model integrates the different categories of technical, managerial, and administrative processes, which are common to any organizational unit, in contrast to the different proposals for the IT management mentioned in section 2.
These moments determine two different states of the architecture, as shown in figure 2. A relevant feature of our model is that monilva describes the direct relationship between the IT processes and the jonxs, information systems and technology architectures of an EA.
Jonae management of data uses the architectural principle that considers to data and information as assets or corporate resources [ 2 ]. A call center is able to handle a high volume of calls.
However, we have not found in the literature of the area, results of research or practice related to the specific use of the relationship between the EA and the business processes executed by the IT department of an organization.
CiteSeerX — Developing instructional web sites: A software engineering approach
The first ones, called essential or primary processes, justify the existence of the organization and allow it to achieve its business goals; the second ones offer the support needed to execute the essential or primary processes.
Among the activities included in this process are defining methods, tools, techniques and standards that will be used to manage risks of each EA component; developing the work breakdown structure necessary to manage risks within a risk timetable; estimating required resources to manage risks, and outlining the risk management plan. This determines each configuration item of the baseline of the product, its version, and the revisions according to the baseline. References [ 1 ] J.
monitlva As an evaluation model to be used as a comparison pattern for evaluating honas reengineering the existing IT management processes of an organization. The success of an organization, in a global economy and interconnected world, depends on these technologies and the way they are managed. Is carried out through a Quality Management System, which must be designed, implemented, and properly managed to ensure, monitor, and improve the quality of the products, processes, and IT services.
Processes of the Business Processes Management. This process breaks down in the next set of processes: The Target Enterprise Architecture is a design of the architectures of the business, information systems and of IT that the organization should possess in the next three or four years, as it is required in order to meet the objectives set out in their strategic plans.
In order to reduce these problems, we have recommended the implementation of a plan for managing resistance to change based on several strategies, such as conducting appropriate training, communicating the change, and empowering employees to contribute with the changes. Processes of Information Systems Management 5. Process that leads to establish the priorities of the already identified risks and to determine the probability of occurrence and the impact of each of them over the EA components.
The model that we describe in this section is based on the following premise: These models and frameworks provide a comprehensive overview of the concepts, processes, and resources that an IT department is required to manage.
Managing an enterprise architecture involves a set of business activities, such as planning, implementing, operating, evaluating and improving the enterprise architecture and its three main components: In addition to using the enterprise architecture as the focus of attention of IT management, our model is distinguished from the aforementioned models and frameworks in two aspects.
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It is transversal to the processes of managing applications, software components and data. The Baseline Enterprise Architecture represents the current state of the organization, its systems, and its technological infrastructure. Planning actions that must be taken to prevent or mitigate the negative risks threats and encourage the occurrence of positive risks opportunities. IT Management is a managerial process through which an organization plans, develops, operates, and constantly improves its enterprise architecture, with the objective of providing the IT services that the organization requires.
However, it is in the last few years that this concept has gained increasing importance. Education and Information Technologies Citations: Lederer, “A resource-based view of strategic IT alignment: This paper focuses on the application of good practices to the development of instructional web sites.
It takes into consideration the SLAs, the availability of the services, the service continuity, the service financial viability, the capacity of the IT infrastructure and the levels of security required. A migration and implementation plan guides the transition from the baseline state of the enterprise architecture to its target state.
It also includes the management of IT policies that will be used to carry out the IT governance.