CALIDAD TOTAL EN LA GESTIN DE SERVICIOS ZEITHAML PDF

Title, Calidad Total en la Gestion de Servicios. Author, V. A Zeithaml. Publisher, Ediciones Diaz de Santos S A, ISBN, , Results 1 – 30 of 34 Discover Book Depository’s huge selection of Valarie-A-Zeithaml books online. Free delivery Calidad total en la gestión de servicios. El marketing social al servicio de la gestión de calidad: El caso de los servicios públicos Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (). The relationship between management’s perception of total quality service and customer.

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Calidad Total en la Gestion de Servicios – V. A Zeithaml – Google Books

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El punto de vista del consumidor sobre la calidad de los servicios. Causas potenciales de deficiencias de la calidad de los servicios. No saber lo que esperan los usuarios. Establecimiento de normas de calidad equivocadas. Discrepancias entre lo que se promete y lo que se entrega.

Iniciando el viaje hacia la calidad del servicio. Read more Read less. Be the first to review this item Amazon Best Sellers Rank: I’d like to read this book on Kindle Don’t have a Kindle? Share your thoughts with other customers.

Change Management for Service Excellence (BBA40053)

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Change Management for Service Excellence

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